Control Buttons Stuck

Warning Last verified: pending review Reviewed by: editorial team

Quick answer

Error code 410 signifies a communication error between the display and the motor unit. This may occur due to a stuck button on the control unit or loose cable connections. If the error persists after basic checks, professional diagnostics may be necessary.

Warning Wiring & communication Often DIY-friendly Beginner (15–30 min)

Does this apply to your bike?

Performance Line CX · Bosch · Smart System · Common displays: Purion 400, Intuvia, Kiox, Nyon, SmartphoneGrip, SmartphoneHub

Heads-up: the same number can mean different things on other systems — always check your drive system first. Browse all drive systems →

What you’ll notice

The display may show an error message, and motor assistance may be interrupted.

Likely causes, ranked

Start at #1 — causes are ordered by how often they turn out to be the problem.

#1 Stuck Control Button

How to check: Inspect the control buttons for dirt or moisture that may prevent them from returning to their neutral position.

#2 Loose Cable Connection

How to check: Check the cable connections at the display and motor for any looseness or visible damage.

Troubleshooting steps

Power Cycle the System

easy

Turn off the e-bike, wait 10 seconds, then turn it back on.

If it passes →Check if the error persists.

If it fails →Proceed to check cable connections.
Inspect Control Buttons

Tools: dry cloth easy

Check for dirt or moisture under the buttons and clean them if necessary.

If it passes →Check if the error persists.

If it fails →Consider replacing the control unit.
Check Cable Connections

easy

Ensure all cable connections are secure and free from damage.

If it passes →Check if the error persists.

If it fails →Seek professional diagnostics.

When to stop and get professional help

If the error persists after all checks, or if you notice any physical damage to components.

Never open, puncture, or disassemble the battery pack, and never bypass the BMS. See our safety guide.

More codes for Performance Line CX

414 · Display Unit Connection Interrupted

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Sources & verification

Last verified: pending review Reviewed by: editorial team

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