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Privacy

What RideNovo collects, what we deliberately don't, and how to reach us.

What we collect

Analytics cookies (Google Analytics 4)

Standard usage data — pages viewed, rough region, device type. Used only to see which guides are useful.

First-party page analytics

We also run our own privacy-friendly, self-hosted counter: an anonymous visitor and session ID stored in your browser, plus page views, referrer, and device type. IP addresses are only stored as irreversible hashes — never in full — and nothing is shared across other sites.

Error-code search terms, in aggregate

We look at what codes people search for to decide which guides to write next. We don't tie searches to you.

AI diagnose inputs

The drive system, error code, symptoms, and free-text description you type into the assistant. We use them to answer and improve guides. Don't put your name, address, or phone number in the free-text box — we don't need them.

Optional email

Only if you include it when submitting a missing code or contacting us. Used solely to respond if we need follow-up.

What we don't do

  • No accounts — there is nothing to sign up for and no password to leak.
  • We don't sell your data. Ever. To anyone.
  • We don't run advertising networks or cross-site trackers.

How long we keep things

Analytics data is retained per Google Analytics' standard retention setting. Contact and code-submission messages are kept only as long as needed to handle them and to track which codes were requested. You can ask us to delete a submission any time — see below.

Third parties

  • Google Analytics (GA4) — site analytics.
  • Cloudflare Turnstile — a privacy-friendly captcha, shown only when you submit a missing error code.

These providers receive technical data (such as your IP address) under their own privacy policies. We don't send them your name because we don't ask for it.

International visitors

RideNovo is written with US riders in mind, and riders from anywhere are welcome here. Wherever you visit from, the same practices apply: no accounts, no data selling, no cross-site trackers. If you're outside the US, technical data such as your IP address may be processed in the United States as described above — and we handle correction or deletion requests from any country, just email us below.

Privacy questions

Email hello@ridenovo.com with any question, correction, or deletion request — we handle them directly.

Last updated: November 2026.