For eBike brands
Your riders are already asking us for help
Every month, riders search RideNovo for your brand's error codes and battery problems. This is what those searches find — a troubleshooting hub maintained to our publishing standard, which you can claim for free or run as your own support portal.
Option 1 · Free
Claim your brand hub
For any brand with a hub on RideNovo. It stays independent and free for your riders — you get the controls and the data.
- Verified badge on your hub, so riders know the facts were checked by you.
- Correct the facts — warranty terms, official support links, battery pricing ranges.
- Monthly rider report — the error codes and symptoms your customers searched for and whether our guides resolved them.
- New codes, first — when we document a code for your drive systems, you hear it before riders do.
Option 2 · For growing brands
Run a self-serve support portal
The same troubleshooting engine, on your own support subdomain and in your branding — so riders solve problems without opening a ticket.
White-label portal
support.yourbrand.com with your logo, colors and tone. Riders never leave your domain.
Embedded troubleshooter
A "fix a problem" widget for your existing support page — symptom wizard included.
Feedback analytics
Which codes hit which models, what fixed them, and where riders still get stuck — ticket deflection you can measure.
Support intake
Riders who can't self-serve submit a structured report — code, model, symptoms — straight to your inbox.
Pricing depends on fleet size and ticket volume — tell us your situation below and we'll send a concrete quote.
Why riders trust this site
Verified codes
Every published code is checked against official documentation, with the source and review date on the page.
Branching guides
Pass/fail steps, not cause lists — plus explicit "stop and see a pro" lines for battery and electrical work.
Real outcome data
Riders report whether each guide worked. You get that data; nobody else has it.
Get started
Claim your hub or request a portal quote
Fair questions
Are you claiming to be us?
No — and unclaimed hubs say so explicitly. Every page carries an independence notice, and the "officially claimed" badge appears only after we've verified who we're talking to. If you want your hub removed instead, say the word and it comes down.
What happens to the content if we leave?
The hub stays public under our independence policy. Facts you marked as verified are reverted to ours, and your badge is removed. The rider feedback data remains anonymous.
Why free?
Your verified facts make the hub better for riders, and the monthly report costs us nothing to send. We make money when a brand outgrows the free tier — not before.